75% Faster Message Processing
This month brings significant improvements to speed, capabilities, and call handling that make Link AI agents more powerful and efficient across all channels.
Agent Vision Launch
True Cold Forwarding
75% Faster Message Processing
Agent response times have improved dramatically. Even with complex workflows, multiple requirements, and several tools enabled simultaneously, agents now respond 75% faster across all channels.
Key improvements:
•Web chat conversations - Instant responses across all website interactions
•WhatsApp and Instagram messages - Faster social media engagement
•SMS interactions - Quick text message replies
•Phone call responses - Reduced wait times during voice calls
•Multi-tool workflows - Complex processes execute faster
What this means for you:
•Complex agents that previously took a few seconds now deliver answers almost instantly
•Noticeably better customer experience during high-volume periods
•Every second matters, and your agents are now significantly faster
•All existing agents automatically benefit - no reconfiguration needed
Agent Vision Launch
Agents can now see and understand images when you enable Agent Vision in your agent settings.
This capability opens entirely new use cases across industries. Customers can send images to your agent for conversational context, and the agent understands what it's looking at.
How it works:
•Enable Agent Vision in your agent settings
•Customers attach images to messages across any channel
•Agent analyzes the image and incorporates visual information into the conversation
Industry applications:
Retail & E-commerce:
•Customers send photos of products they're looking for
•"Do you have this in blue?" with an image lets the agent identify the product and check inventory
Healthcare:
•Patients share images of symptoms, prescriptions, or medical documents
•Agent references visuals when routing to appropriate care or scheduling appointments
Real Estate:
•Clients send photos of properties they're interested in
•Agent provides information, schedules viewings, or suggests similar listings
Insurance:
•Customers submit photos of damage for claims
•Agent acknowledges receipt, extracts details, and routes to claims handler with context
Technical Support:
•Users send screenshots of error messages or product issues
•Agent troubleshoots based on what it sees and provides specific guidance
Home Services:
•Customers share photos of spaces needing work
•"Can you give me a quote for painting this room?" with images gives visual context
Security & Privacy:
•Same security standards as all Link AI features
•Images processed securely
•HIPAA-compliant agents meet all regulatory requirements for visual data
The result: More natural customer communication with less back-and-forth to explain visual details.
True Cold Forwarding
Call forwarding is now faster and simpler than ever. Once you purchase your phone number through Link AI, simply enable call forwarding in your settings.
What is True Cold Forwarding?
•Agent answers the call and immediately transfers to a designated extension or team member
•No AI interaction - the call goes straight through
•Different from agent-assisted transfers (Scale plan only) where AI gathers context first
Why this matters:
True Cold Forwarding gives you flexibility in how you deploy AI phone capabilities:
Simple Reception:
•Agent answers your business line and forwards to individual extensions
•Better UX than traditional "Press 1 for sales, press 2 for support" phone trees
Selective Automation:
•Complex agent handles most calls
•Specific types forward immediately
•Mix AI handling with instant forwarding
Gradual Implementation:
•Start with cold forwarding while building agent capabilities
•Phone system works immediately
•Progressively add AI handling when ready
After-Hours Routing:
•Configure different rules based on time of day
•AI handles calls during business hours
•Cold forwarding routes to on-call staff after hours
Setup is straightforward:
•Purchase a phone number in Link AI (or port existing number)
•Enable call forwarding in agent settings
•Specify destination number or extension
•Calls route automatically
Full flexibility: Mix cold forwarding with AI-powered answering, intelligent routing, voicemail transcription, and agent-assisted transfers (Scale plan) to create exactly the phone experience your business needs.
The result: A phone system that's as simple or sophisticated as you need, deployable in minutes rather than weeks.
