Knows when it needs a human.And hands off with full context.
Your Agent detects frustration, dead ends, and requests for a person, then opens a ticket your team can act on instantly.
Three signals.One instant action.
Your Agent watches every conversation for these. Any one of them opens a support ticket on the spot.
Frustration detected
Sentiment analysis reads every message. When frustration spikes past the threshold, escalation is automatic.
Issue beyond scope
Tool failures, knowledge gaps, billing disputes. When the issue exceeds what the Agent can resolve, it hands off.
Human requested
When a customer asks for a person, the Agent respects it immediately. No runaround, no loops.
“Can I please speak to a real person?”
From signal to resolution.In seconds.
The entire handoff happens automatically while the customer is still in the conversation.
Signal detected
Frustration, complexity, or a human request identified in the live conversation.
Ticket created
Full transcript, customer profile, and AI-written summary packaged instantly.
Routed to team
Priority and category assigned. The ticket lands with the right specialist.
Team notified
Instant alert via Slack, email, or webhook. Your specialist starts with everything.
Your team opens the ticket.They already know everything.
No back and forth to understand what happened. Every ticket carries the full story from the moment it opens.
- Full conversation transcript, every message
- AI-written summary of the issue
- Customer profile, channel, and history
- Priority and category assigned automatically
Customer
AI Summary
Customer charged twice for Order #4521. Third contact attempt; previous cases unresolved. Portal failure confirmed. Sentiment: highly frustrated. Immediate billing review and refund required.
Last exchange
Routed to
Accounts Team · Sarah M.
Created
Just now · auto
Hear it on a real call.
A customer calls their car rental with a flat tire. The Agent opens a ticket and notifies the team with everything they need to respond fast.
Supported in 25+ languages
Works where your team already is.
Tickets route to the right person and flow into the tools you already use.
Right issue, right person, every time
Tickets route automatically by issue type, urgency, and team expertise. No manual triage, nothing falls through.
No new tools to learn
Tickets flow into Zapier, Monday, Slack, or any system via webhooks. Set it up once and your workflow handles the rest.
No customer left hanging.
Start free. No credit card. Every hard conversation becomes a ticket your team can win.