Smart Escalation When Human Touch Is Needed
Your AI agent knows when to escalate. Automatically creates support tickets when human intervention is needed, ensuring seamless handoff without losing context.
From detection to resolution, intelligent escalation at every step
Intelligent detection
AI analyzes conversation patterns and customer sentiment to identify when human expertise is needed - from complex issues to emotional situations.
Automatic ticket creation
Support tickets are created instantly with full conversation context, customer details, and AI-generated summaries - no information lost in handoff.
Smart routing
Tickets are automatically routed to the right team or specialist based on issue type, urgency, and expertise required - ensuring faster resolution.
AI that knows when to ask for help
Your AI agent continuously evaluates conversations. When it detects complex issues, frustrated customers, or situations requiring human judgment, it seamlessly creates a support ticket while keeping the customer informed.
- Sentiment analysis to detect customer frustration
- Complexity detection for technical issues
- Direct customer requests for human support
I've been trying to get a refund for my order but the process isn't working!
Sarah Johnson
OpenRefund Request
Customer attempted refund 3 times without success. Order #4521. Sentiment: Frustrated. AI Summary: Technical issue preventing refund processing. Requires immediate review.
Mike Chen
AssignedTechnical Issue
Complex integration question regarding API webhooks. Customer is developer working on custom implementation. AI Summary: Beyond standard support documentation scope.
Emma Davis
In ProgressBilling Dispute
Customer charged twice for same order. Emotional escalation detected. AI Summary: Duplicate charge confirmed. Requires immediate refund and explanation.
Tom Wilson
ResolvedFeature Request
Customer requested human consultation for enterprise custom solution. AI Summary: Sales opportunity - custom feature requirements beyond standard offering.
Complete context in every ticket
Every escalated ticket includes full conversation history, customer information, AI-generated summaries, and intelligent priority classification - giving your team everything they need to resolve issues quickly.
- Full conversation transcripts and summaries
- Automatic priority and category assignment
- Real-time notifications and updates
Works with your existing tools
Integrates with popular platforms like Zapier, Monday, and Slack. Tickets flow directly into your existing workflow - no new systems to learn.
- Direct integration with major platforms
- API webhooks for custom workflows
- Email and Slack notifications for new tickets
Don't see your integration? Request it here
Never lose a customer to complexity
Seamless escalation from AI to human ensures every customer gets the support they need, when they need it.