Trusted with the front line.Access only for the work you choose.
Security is built into how Link AI connects, acts, and stores information, so agents can do real work without getting more access than they need.
Security isn't one feature.
It is a set of controls applied across data, workspace access, integrations, and agent behavior.
Protect the data
Agents collect only what a workflow needs. Customer conversations and dashboard traffic are protected with industry-standard TLS.
- Data minimization
- TLS in transit
- Retention controls
Control the access
Workspace permissions limit who can reach configuration, knowledge, and conversation history. Integrations request only the access needed for the feature you enable.
- Workspace permissions
- Narrow OAuth scopes
- Encrypted tokens
Govern the agent
Human review, conversation history, and escalation paths keep your team in control of how agents act and when they hand work back.
- Human review
- Action confirmation
- Escalation paths
Data lifecycle
Access follows the work, not the other way around.
From connection through retention, each stage has a defined purpose and a clear owner.
Connect
A workspace owner enables an integration and approves its scope.
Use
The agent receives only the access required for the configured task.
Act
Actions run inside the workflow and permissions your team defines.
Retain
Data is kept only as needed for the service or legal obligations.
Built for higher-stakes work.
For healthcare and other regulated workflows, we help teams configure the right controls before they go live.
HIPAA-ready options on Scale
Healthcare workloads can use HIPAA-ready options on our Scale plan. A separate Business Associate Agreement must be in place before using Link AI with protected health information.
Vendor oversight
We evaluate subprocessors and model providers as part of our security review process.
Planning a security review?
Talk to us before launching workflows involving health, payment, or financial information.