Book patients and collect intake, with a BAA in place.
Agents answer common questions, book the visit, and collect intake before the patient arrives. On Scale, with a signed Business Associate Agreement.
The front desk can't be on every line.
Phones ring through appointments and paperwork piles up at check-in. Agents take the scheduling and intake.
Phones ring through every appointment.
Agents answer calls and messages and book visits on your calendar.
Intake forms get filled in at the front desk.
Smart Forms collect intake details before the visit, in the conversation.
No-shows leave gaps in the schedule.
Reminders go out before the visit, and patients confirm or reschedule in the same thread.
From the first call to a ready chart.
Scheduling and paperwork handled before the patient walks in.
What a practice uses.
Included on every paid plan. Patient information needs Scale and a signed BAA.
A clinical question goes to your staff.
The agent books and collects intake. Anything clinical, it hands to a person.
- Kept the clinical question for your staff
- Booked the soonest open visit
- Notified the team through a workflow
- Followed the instructions you wrote for urgent cases
What a practice stops paying for.
Scheduling, intake forms, phone lines, and front desk hours on the phone, next to Link. Patient information needs Scale, so treat the Link side as a starting point.
Resolution is your estimate: the share of calls agents finish without a person. The two presets are examples; agents improve as you refine their knowledge and Procedures.
Scale, with a BAA, for patient information.
HIPAA-aligned features are available on Scale, and the agreement is signed before any patient information is shared.
- HIPAA-aligned features with a signed BAA
- Patient information encrypted at rest and in transit
- Access to patient information logged
Volume, HIPAA, custom models, and dedicated support.
- Everything in Growth
- 15 seats
- 20+ Agents
- 40,000+ messages
- 300+ SMS included
- 500+ WhatsApp messages included
Questions, answered.
Still unsure? Talk to a human.
Still unsure? Talk to a human.
Give the front desk its day back.
Talk to us about Scale and a BAA for your practice.