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SOLUTION

Get every caller to the right place.

Understand intent in natural language, resolve simple requests, and route complex calls with context your team can use.

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Sample conversation

  • CallerHi, I need help with a charge on my last bill.
  • Link AIGot it. I can pull up the invoice or send it via text. Which works best?
  • CallerSend it via text and connect me to billing if I still need help.
  • Link AISent. Connecting you to billing with a quick summary so you do not repeat yourself.

Stop losing callers to menus and hold queues.

Link AI listens to what people actually need, answers what it can, and sends the rest to the right person or workflow.

  1. Understand intent from real conversations

    Callers explain themselves in their own words. No more pressing 1 for billing or shouting for an agent.

  2. Answer FAQs and send follow-up links

    Resolve common questions on the call or text a link so customers can self-serve after they hang up.

  3. Capture details before transfer

    Collect account info, issue type, and urgency so your team picks up without asking the same questions again.

  4. Identify and verify callers

    Match callers to records when possible so routing and handoffs start with the right context.

  5. Warm handoff to your team

    Pass a summary to Smart Tickets or your inbox so agents resolve faster with less repetition.

What changes for your business

Outcome-focused automation, not another chatbot experiment.

Intent-first routing

Fewer misrouted calls

Route by what the caller needs, not by keyword guesses or rigid phone trees.

Resolve without a transfer

Faster answers for simple requests

Hours, locations, policies, and status checks handled on the first interaction when possible.

Context-rich handoffs

Better experience when humans step in

Your team sees why someone called and what was already covered before they join the conversation.

Integrations

Connects with the tools you already use.

Link AI connects to the channels and tools you already use so routing fits your existing stack.

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    Phone lines and call forwarding

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    CRM and customer records

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    SMS for follow-up links

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    Smart Tickets for escalation

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    WhatsApp and web chat

Don't see what you need? Custom integrations available via API and webhooks.

Live in days, not months.

No engineering project required to start answering real customer conversations.

Step 1

Connect your line

Forward calls to Link AI or assign a dedicated number in minutes.

Step 2

Teach your routes and FAQs

Define departments, policies, and what the agent can resolve without a transfer.

Step 3

Go live

Every call gets intent capture, self-service, or a warm handoff with context.

When a human should take over

Escalate sensitive, high-value, or unresolved calls to your team with a full transcript and summary. Smart Tickets keeps context in one place.

Smart Tickets captures transcripts, priority, and customer details so your team never starts from a blank screen.

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Customer portrait

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In the wild
“Citizens get directed to the right agency without waiting on hold for a general line.”

, Government deployment, Link AI customer

Related Link AI products

Go deeper on the modules that power this solution.

Get started

Start with one workflow.
Scale across channels.

Launch free in the dashboard or talk to us about a custom rollout.

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