Introduction
Chatbase and Link AI both let you put an AI agent in front of customers. The difference is what surrounds the agent.
The short answer
Choose Chatbase if you want a chatbot trained on your own content, live quickly, at the lowest entry price. Choose Link AI if the agent is one part of how you run customer relationships and you also need a team inbox, phone, orders, bookings, workflows and follow-up campaigns on the same customer record.
Competitor prices below were read from each vendor's public pricing page on October 17, 2026. Check the vendor's site before you decide, because plans change.
Comparison
| Link AI | Chatbase | |
|---|---|---|
| Entry price | $69/month; free 14-day trial | $32/month on yearly billing |
| Mid plan | Growth $199/month, phone and 300 voice minutes | Standard $120/month, 4,000 message credits |
| Top plan | Scale, custom, HIPAA-ready with a BAA | Enterprise, custom, HIPAA-eligible |
| Usage unit | Messages (one agent action = one message) | Message credits; $40 per extra 1,000 |
| Contacts | Unlimited on paid plans | Not the billing unit |
| Channels | Web chat, SMS, WhatsApp, Instagram, Messenger, email, Slack, phone | Chat, email, voice; Slack, WhatsApp, Messenger, Instagram integrations |
| Beyond chat | Inbox, contacts, workflows, boards, Reach campaigns, Procedures | Helpdesk inbox on Standard and Pro |
Which should you choose
•Choose Chatbase for a content-trained website chatbot where the main job is answering questions.
•Choose Link AI when the conversation needs to end in something done: an appointment booked, an order paid, a form saved, a ticket opened, a lead called back within a minute, a follow-up sent.
