Introduction
Fin and Link AI both put an AI agent in front of your customers, but they are different shapes of product. Fin is an AI agent you add to a helpdesk. Link AI is the workspace itself.
The short answer
Choose Fin if your team already lives in Intercom or another supported helpdesk and you want resolution-based AI added to it. Choose Link AI if you want one product for the agent, the team inbox, the phone line and the customer record, on predictable monthly pricing.
Pricing models
Competitor prices below were read from each vendor's public pricing page on October 17, 2026. Check the vendor's site before you decide, because plans change.
Fin bills per outcome: $0.99 for a resolution, procedure handoff, disqualification or self-serve routing, and $9.99 for a qualification, with at most one outcome billed per conversation. On Intercom, Fin is included and full helpdesk seats are $29 per month. On other helpdesks there are no seat costs but a 50-outcome monthly minimum applies.
Link AI bills flat. Starter is $69 a month, Growth is $199 a month with phone and 300 voice minutes, and Scale is custom. Contacts are unlimited on paid plans. Usage is measured in messages, where one agent action is one message, with no tokens or credits.
Per-outcome pricing rewards you when volume is low and resolutions are rare. Flat pricing is easier to budget when volume is steady or growing. Estimate your monthly conversations before you compare.
Comparison
| Link AI | Fin | |
|---|---|---|
| What it is | Full workspace: agents, inbox, phone, contacts, workflows, campaigns | AI agent that works with Intercom or another helpdesk |
| Pricing | From $69/month, unlimited contacts | $0.99 per outcome; Intercom seats $29 |
| Channels | Web chat, SMS, WhatsApp, Instagram, Messenger, email, Slack, phone | Email, chat, WhatsApp, SMS, Instagram, Messenger, Slack, voice |
| Voice | Inbound and outbound calls from Growth | Fin Voice, custom pricing via sales |
| Customer record | Built in: calls, messages, orders, appointments on one contact | Lives in your helpdesk |
| Human handoff | Takeover from the Inbox, Smart Tickets | Handoff to your helpdesk team |
| Free trial | 14 days, no card required | See fin.ai |
Which should you choose
•Choose Fin if Intercom (or Salesforce, HubSpot, Zendesk and similar) is already your support system and you want AI resolutions inside it.
•Choose Link AI if you do not want to assemble a helpdesk, a chatbot and a phone system, if calls and WhatsApp matter as much as email, or if you want the AI to book, take orders and follow up, not only answer.
Start with the pricing page or try Link AI free for 14 days.
