The production voice stack
Phone is no longer a preview of a receptionist. August 21 put the voice stack on the same production footing as chat: transfers that complete, hang-ups that stick, and a Call tab that lets you tune how the agent sounds.
300 minutes on Growth
The production voice stack
Recordings and outbound calling
The upgrade moves voice onto LiveKit Agents 1.7 and replaces hand-rolled transfer and timer logic with the platform's built-ins. That is the work that stops a warm transfer from dropping when the tool name and the end-of-call race used to collide.
Voice on the website
The Call tab now owns audio settings. You can set ambient sound, vocabulary, and greeting behavior in one place instead of hunting across agent settings. Existing agents pick this up automatically.
July already added designed voices and a recording pipeline. The August release is the piece that makes those features safe to leave on for a real front desk.
300 minutes on Growth
Growth includes <strong>300 voice minutes per month</strong> as of August 14. Scale stays at 300+. Standard overage is $0.15 per minute. Premium voices still add $0.15 per minute on every minute, included or not.
Voice minutes cover AI voice-agent calls and outbound calling from the dashboard. Outbound destination rates show in the dialer before you place the call. See pricing for the full table.
Recordings and outbound calling
Every call can be recorded. Inbox plays the audio next to the transcript. Audio expires on your retention schedule. The transcript stays so the thread is still searchable after the file is gone.
Outbound calling uses your Link AI number as caller ID. You stay in the dashboard. The recording and transcript come back to Inbox like an inbound call. Human takeover is available on the same thread if a person needs to finish what the agent started.
Voice on the website
The same agent can answer a voice-only button on your site. One embed line, chat optional. Callers hear the same voice, the same knowledge, and the same playbook as the phone number.
If Phone is already live, open the agent's Call tab, confirm recording and greeting settings, and place a test inbound and outbound call. The product walkthrough is on the Phone page.
